When you join our program, you will start out as a “VIP.” As you collect more rewardpoints, your status will be upgraded to a higher loyalty tier. The higher the status, themore benefits available to you. When you earn 5,000 points within 12 months,

When you join our program, you will start out as a &#x201C;VIP.&#x201D; As you collect more reward points, your status will be upgraded to a higher loyalty tier. The higher the status, the more benefits available to you. When you earn 5,000 points within 12 months, you will be enrolled into &#x201C;Elite&#x201D; status. When you earn 10,000 points within 12 months, you will be enrolled into &#x201C;Diamond&#x201D; status. Your status is re-evaluated yearly from the date you earned your new status. Your reevaluation is based on your previous year&apos;s earned points. Once you earn membership to a status, you will remain in that status for one year regardless of how many points you spend.

What are VIP, Elite VIP, and Diamond VIP statuses? Does my current status expire?

Yes. Points expire 12 months after the day they are available in your account, as well asupon cancellation of your VIP membership or termination of the Rewards Program.

Yes. Points expire 12 months after the day they are available in your account, as well as upon cancellation of your VIP membership or termination of the Rewards Program.

Do my JustFab Rewards Points expire?

justfab

JustFab Rewards Program

Who started JustFab and when was it founded?

Where are JustFab shoes made?

Are JustFab shoes any good?

Who makes JustFab shoes?

About JustFab

Can I shop without joining?

Can I cancel my membership anytime?

What's the catch with JustFab?

What happens if I don't Skip the Month?

How do I sign up to be a JustFab VIP Member?

Is JustFab easy to cancel?

Is JustFab a scam?

Can I cancel my VIP membership online?

VIP Membership

Am I able to use a VIP Credit on any item under VIP Member price of $80?

What is a promotional VIP Credit and what can I purchase with it?

Can I buy extra VIP Credits?

Can I choose to be charged early for my VIP Credit so I can shop right away?

What's the difference between a promotional VIP Credit and store credit?

What if I have a promotional VIP Credit but want to buy more than just one product or bundle?

When redeeming a promotional VIP Credit, will it automatically be applied to the most expensive thing in my cart?​

I bought a bundle with a VIP Credit, but want to return only 1 item, what will I get back?​

Can I buy products from any brand with a VIP Credit?

Do VIP Credits expire after 12 months or at the end of the calendar year?

VIP Credits

What is “Skip the Month” and how do I skip?

What happens if I don’t Skip the Month?

Is there a limit to how many times I can Skip the Month?

Skipping the Month

How do I return an item?

When will I see my account be credited for my return?

Returns

Where do you ship?

When can I expect my order to arrive?

Can I change or cancel my order once it is placed?

How do I check on my order status?

What should I do if my package was lost or stolen?

What shipping method do you use?

When will I receive my order?

Shipping

How do I update or delete my payment information, address or phone number?

How do I find my order history?

When does JustFab re-stock?

Are JustFab clothes true to size?

Are JustFab shoes and boots true to size?

What payment methods do you accept?

What does it mean if a product is “2-for-1 VIP Credit”?

Why is JustFab so cheap?

I am unable to log in to my account.

Shopping