justfab

Home page of JustFab FAQ and Help Center.

JustFab Help Center

Who started JustFab and when was it founded?

Where are JustFab shoes made?

Are JustFab shoes any good?

Who makes JustFab shoes?

About JustFab

Can I shop without joining?

Can I cancel my membership anytime?

What's the catch with JustFab?

What happens if I don't Skip the Month?

How do I sign up to be a JustFab VIP Member?

Is JustFab easy to cancel?

Is JustFab a scam?

Can I cancel my VIP membership online?

VIP Membership

Am I able to use a VIP Credit on any item under VIP Member price of $80?

What is a promotional VIP Credit and what can I purchase with it?

Can I buy extra VIP Credits?

Can I choose to be charged early for my VIP Credit so I can shop right away?

What's the difference between a promotional VIP Credit and store credit?

What if I have a promotional VIP Credit but want to buy more than just one product or bundle?

When redeeming a promotional VIP Credit, will it automatically be applied to the most expensive thing in my cart?​

I bought a bundle with a VIP Credit, but want to return only 1 item, what will I get back?​

Can I buy products from any brand with a VIP Credit?

Do VIP Credits expire after 12 months or at the end of the calendar year?

VIP Credits

What is “Skip the Month” and how do I skip?

What happens if I don’t Skip the Month?

Is there a limit to how many times I can Skip the Month?

Skipping the Month

What are VIP, Elite VIP, and Diamond VIP statuses? Does my current status expire?

Do my JustFab Rewards Points expire?

JustFab Rewards Program

How do I return an item?

When will I see my account be credited for my return?

Returns

Where do you ship?

When can I expect my order to arrive?

Can I change or cancel my order once it is placed?

How do I check on my order status?

What should I do if my package was lost or stolen?

What shipping method do you use?

When will I receive my order?

Shipping

How do I update or delete my payment information, address or phone number?

How do I find my order history?

When does JustFab re-stock?

Are JustFab clothes true to size?

Are JustFab shoes and boots true to size?

What payment methods do you accept?

What does it mean if a product is “2-for-1 VIP Credit”?

Why is JustFab so cheap?

I am unable to log in to my account.

Shopping

Trouble Logging In?

Account & Settings

All articles

Categories

About JustFab

VIP Membership

VIP Credits

Skipping the Month

JustFab Rewards Program

Returns

Shipping

Shopping

Account & Settings